When you order laser-cut parts, you’re not just buying a machine process — you’re buying reliability, speed, and peace of mind. SSC Laser, have designed an entire workflow around making your experience seamless, accurate, and predictable — from the first enquiry to delivery at your door.
Here’s how our start-to-finish approach benefits your business.
Step 1: Quick, Accurate Quotes
The first step in any job is understanding exactly what you need. Using its Lantek system, SSC Laser can:
- Import your drawings directly into CAD
- Accurately calculate material, cut time, and processing costs
- Account for any tolerances, tagging, or special cutting requirements
- Generate a precise quote quickly
Using Freshdesk as a central ticketing system, enquiries are logged, tracked, and responded to promptly, ensuring nothing is overlooked.
Customer Benefit: Faster, accurate quotes with no hidden surprises, allowing you to plan production with confidence.
Step 2: Material Management and Traceability
Once an order is placed, parts enter our production system via Lantek, which tracks materials from the moment they arrive.
- Goods-in processes record incoming materials and attach test certificates.
- Full traceability ensures every job follows the material through cutting, folding, and finishing.
- Accurate stock visibility helps prevent delays and keeps delivery schedules on track.
Customer Benefit: Every part is fully traceable and compliant, giving confidence in what clients receive. No surprises, no lost materials, and no unnecessary delays.
Step 3: Production Excellence
During production, every part is managed through the same integrated system.
- Lantek guides our operators through laser cutting and press braking to ensure precision, correct sequencing, and efficient material nesting.
- Advanced laser processes, including beam shaping, gas selection, tagging, and stitch cutting, are applied according to your specific requirements.
- Internal job tracking provides real-time visibility, allowing us to react quickly if adjustments are required.
Customer Benefit: Components are manufactured accurately and efficiently, arriving ready for immediate use while reducing waste and downtime within your own operations.
Step 4: Quality Inspection and Packaging
Before orders leave, every part undergoes thorough quality checks.
- Each component is inspected for tolerance, edge quality, and finish.
- Protective packaging is applied to minimise the risk of damage during transport.
- Additional care is taken when packaging delicate or complex components.
Customer Benefit: Parts arrive protected, consistent, and ready to use, helping you save time and reduce rework on the shop floor.
Step 5: Delivery and Customer Communication
Systems continue working for you long after production has finished.
- Orders are scheduled and tracked to ensure reliable deliveries.
- Freshdesk ticketing keeps communication organised, allowing us to respond quickly to questions, changes, or urgent requests.
- You receive clear updates throughout the entire process.
Customer Benefit: Reliable lead times, complete transparency, and the confidence to plan your own production schedule effectively.
Why This Matters
Many customers come to SSC Laser after experiencing late deliveries, missing parts, or poor communication from previous suppliers. Integrated systems help the company deliver a consistently better experience through:
- Fast, accurate quotations
- Complete material traceability
- Precision manufacturing using advanced laser techniques
- Comprehensive quality inspection and protective packaging
- Reliable, on-time deliveries
In short, the entire process is designed to make life easier, allowing clients to focus on growing their business while SSC Laser takes care of their laser-cut components.
SSC Laser: Systems That Work for You
Having invested in modern software and integrated systems — including Lantek for production management and Freshdesk for customer communication — to ensure every job is handled quickly, accurately, and reliably.
The result is simple: faster quotations, dependable delivery times, and high-quality parts that are ready to use straight out of the box.
