Sometimes you need to challenge the brief to deliver the best result for your customers.
Broxton Industries client specified the paint (an unbonded metallic), and the instruction was followed exactly, but Broxton Industries’ production team kept flagging quality issues with the batches.
Instead of just struggling along , the company proactively sourced and tested a bonded alternative that would work better with their component and reduce issues.
The outcome, 75% fewer rejects with a superior appearance. The client’s response was very happy “It’s a superb match and actually better than what we originally asked for.”
That’s the difference between following instructions and solving problems. Broxton Industries like to choose the latter and help clients as much as possible.
